Our policy is to protect your right and guarantee your satisfaction with the service(s) that we provided. It will not affect your rights under the Consumer Right Aci 2015. To Allow us to provide a quality service as efficiently as possible, you need to:

1. Ask for the service which you would like to have.
2. Inform our staff if you are allergic to any chemicals or substances before receiving any service.
3. Whilst receiving any service, please provide our staff with your feedback and/or comments on their services so our staff can satisfy your requirements straight away.
4. Inform the staff /salon manager immediately if you have any concern relating to the salon, the staff, any service.
5. Inform the staff /salon manager immediately if you have any concern that you have any infection or any other abnormal reaction or condition with respect to your nails.
6. Children under 7 years old should be accompanied by an adult at all the times. We will not take any responsibility if any accident happens to your child/ children during your treatment at our salon.
7. No food should be consumed during your treatment.

GUARANTEE

Please remember, nails are jewels, not tools. Be kind to your nails and they will look beautiful for weeks after your service.

1. Traditional polish services are not guaranteed.
2. Enhancements and gel polish manicures are guaranteed for 48 hours days after your appointment. If you lose an enhancement or notice chips or lifting within 48 hours, please call us to schedule a free repair.
3. You must arrange an appointment to have your nails fixed within 5 days after your initial service.
4. Repairs after 3 days or for breakages, tears, and corner breaks will be charged.
5. We will not be responsible for any broken or infected nails.

REFUND

No cash refunds will be given after you leave the salon. As soon as you walk out of the salon that means you have accepted and are happy with the service provided to your nails.

1. If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied.
2. No refund will be given because you have simply changed your mind.
3. We will correct any service at no cost to your provided that you tell us immediately after we have performed the service that you are unhappy with the quality of the work.If you are still not happy after we fixed your nails and request the refund, then you have to go through Our Customer\Complaint Procedure by writing to us, state the reason(s) of your unsatisfied after we redid your nails and provide a, photo of the evidence of the nails that were fixed by us.
4. If refund is accepted, it will be bank transfer within 30 days into your provide bank details.